Frequently Asked Questions (FAQ) – Technical Support for E-Learning Courses

1. General Issues

Q1: I forgot my login credentials. How can I reset them?

A: Click on the 'Forgot Password' link on the login page and follow the instructions to reset your password. If you have forgotten your username, please contact support@8ipl.com.sg for assistance.

Q2: I am unable to log in to my account. What should I do?

A: Ensure that:
- You are entering the correct username and password.
- Your internet connection is stable.
- Your browser cache is cleared.

If the issue persists, contact our support team.

2. Course Access & Navigation

Q3: I can't find my enrolled course. Where is it?

A: After logging in, go to 'My Courses' or 'Dashboard' to access your enrolled courses. If your course is missing, check if:
- You used the correct login credentials.
- The course has already started.
- Your enrollment was successful.

If you still cannot find your course, contact support.

Q4: The videos or course materials are not loading. What should I do?

A: Try the following:
- Refresh the page or restart your browser.
- Ensure you have a stable internet connection.
- Clear your browser cache and cookies.
- Use a different browser (Google Chrome is recommended).

If the problem continues, reach out to our support team.

3. Technical Requirements

Q5: What are the recommended system requirements for e-learning courses?

A: For the best experience, we recommend:
- **Browser:** Google Chrome, Microsoft Edge, or Mozilla Firefox (latest versions).
- **Device:** Desktop, laptop, or tablet (mobile compatibility varies).
- **Internet Speed:** At least 5 Mbps for smooth video streaming.

Q6: Can I access courses on my mobile phone?

A: Yes, our platform supports mobile access. However, some features may work best on a laptop or desktop.

4. Assessment & Completion

Q7: My quiz or assignment submission is not going through. What should I do?

A:Try the following:
- Check your internet connection.
- Ensure the file format and size meet the requirements.
- Try reloading the page and submitting again.

If the issue persists, take a screenshot of any error messages and contact support.

Q8: How do I track my course progress?

A: You can view your progress under the 'Dashboard' section.

5. Payment & Refunds

Q9: I was charged but can't access the course. What should I do?

A: Please check your email for a confirmation message. If you still can’t access your course, contact accounts@8ipl.com.sg with your payment details.

Q10: Can I request a refund if I face technical issues?

A: Refund requests are subject to our refund policy. Please visit www.8ipl.com.sg under 'Contact Us' to submit a refund request.

6. Additional Support

Q11: How can I contact technical support?

A: You can reach our support team by:
- **Email:** admin@8ipl.com.sg
- **Phone :6316 8386 (Everyday 8am to 6.30pm and till evening for evening classes)**